Privacy Statement

This Privacy Policy explains how Monaco Jack collects, uses and protects the personal information you provide when using our online casino and sportsbook services. We take your privacy seriously and set out below the kinds of data we collect, why we need it and how you can manage your information.

Types of data we collect

We collect information you give us directly as well as information gathered automatically when you use our site or app. That includes personal data, technical data and transactional data related to your activity with Monaco Jack.

Personal data

Personal data may include your name, date of birth, email address, postal address, phone number and identity documents where verification is required. We also store account credentials, security questions and any communications you send to our support team.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers and location data (where you permit this). We use this data to help secure accounts and to provide a reliable service across devices.

Transactional data

Transactional data includes deposits, withdrawals, bet and game history, bonus activity and payment method details. We keep records of transactions for customer service, security checks and regulatory compliance where applicable.

How we use your information

We use your information to operate and improve our services, manage your account, process payments and respond to enquiries. Data also helps us detect and prevent fraud, comply with legal obligations, and provide customer support. Where relevant, we may use anonymised data for analytics and to improve product functionality.

Data protection practices

We implement technical and organisational measures to protect your information from unauthorised access, loss or misuse. This includes encryption for sensitive data, access controls for staff and regular security reviews. Access to personal data is restricted to those who need it to perform their role.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, and analyse site usage. You can manage cookie settings through your browser and the cookie controls on our site. Third-party analytics and advertising providers may place cookies in accordance with their own policies.

Information sharing and third parties

We may share information with service providers who process data on our behalf, payment processors, fraud prevention agencies and legal or regulatory authorities where required. We do not sell your personal information. Any third party receiving data is required to keep it secure and use it only for the purposes we specify.

User rights

You have rights to access the personal information we hold about you and to request correction or deletion where appropriate. You may also object to or restrict certain processing and request data portability in some circumstances. Requests will be dealt with in line with applicable law.

Access, correction and deletion

To access, correct or request deletion of your data, contact our support team at [email protected]. We will verify your identity before responding to requests and advise on any limits to deletion where records must be retained for legal or security reasons.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be notified via the site or app. Please review this page regularly to stay informed about how we protect your information.